Companies including Boots appear to be flouting consumer law, according to travellers
Companies included on the government’s approved Covid-19 travel test provider list appear to be flouting consumer law by refusing to refund customers for unfulfilled orders, according to dozens of travellers who have contacted the Guardian.
Boots is among the firms whose terms and conditions state that orders for tests are non-refundable even if they fail to materialise despite the Consumer Rights Act allowing customers to claim money back if an order or service is not as described or fit for purpose.
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